Get FREE SHIPPING on all orders of €60+ to The Netherlands, Belgium & Germany
FREE SHIPPING on €60+ orders to addresses in The Netherlands, Belgium and Germany
Safely Pay with iDeal, Paypal, Creditcard, Bancontact / Mister Cash and many more.

Customer Service

Here you will find all the information about Heatsupply. When you still have some questions after reading the information below, just ask us via our contact form or send us a message on Facebook or Instagram.

Shipment

When ordered on working days before 15.00h, your order will be shipped the same day. Next day delivery only goes for orders that will be shipped to The Netherlands or Belgium. Shipping to other countries in the EU may vary from 2 to 7 working days, depending on the distance. Every order comes with a Track & Trace number. Check your email box for that, sometimes our emails can even end up in your SPAM. If you need more information about shipping, just ask us.

EU-Shipping days (estimates)*

Belgium: 1 working day
Luxembourg: 1-2 working days
Germany, Denmark, France, Swiss: 2-3 working days
United Kingdom, Ireland, Austria, Sweden: 2-4 working days
Spain, Poland, Italy, Czech Republic, Hongary, Norway, Finland: 3-5 working days

Rest of Europe normally takes 5 workings days or more.

Shipping Costs

The shipping costs will be calculated automatically when you fill in your address during the checkout. For The Netherlands this is €5,95 and for Belgium €6,95 and Germany this is €7,95. These parcels will be shipped with GLS. Temporarily orders going to these 3 countries will get free shipping from €60,-

For international orders, the shipping costs will be calculated in the checkout. For most European countries you will get the availability to choose free shipment for orders above €150. For some countries in Europe and all countries outside Europe this goes for orders above €200. For international orders outside the Netherlands and Belgium we will use DPD for the shipments.

Pick up

Did you choose for ‘pick up’ when checking out? Please send us an email about when you would like to pick up the order and come by at the following address:

Heatsupply
Waardjesweg 69
5725 TB Asten
The Netherlands

Payment methods

Heatsupply supplies different payment methods. You can use iDeal, Bancontact/MisterCash, Paypal, credit card, etc.

Returning products

Not entirely satisfied with your product(s)? That’s a shame. You can return products up until 14 days after receiving the package. The products have to be unopened and undamaged. Please add the return form to the package and make sure the products are well protected.

Do you have a complaint? Please tell us.

Do you have a complaint, please send an email to the mail@heatsupply.nl or approach us via Facebook Messenger or Instagram DM. We will try our best to solve your problem.

*When ordered before 15.00h (CEST). No rights can be derived from these estimates, since we are dependent on GLS/DPD (Netherlands) regarding shipping times.