Shipping

When ordered and paid on working days before 23.59h (CET), orders will be delivered by Trunkrs the next working day (delays by Trunkrs excluded). Next day delivery only goes for orders that will be shipped to The Netherlands. Have you chosen DPD in the checkout for addresses to The Netherlands? Then the delivery time will be around 1 – 2 working days. Every order will come with a tracking e-mail, once the parcel has been picked up by the carrier. We are not responsible for any delay caused by the carriers.

Shipping to other countries in the EU may vary from 2 to 7 working days, depending on the distance. Every order comes with a Track & Trace number. Check your email box for that, sometimes our emails can even end up in your SPAM. If you need more information about shipping, feel free to ask us.

EU-Shipping days (estimates)*

Netherlands: 1 working day
Belgium, Germany, Luxembourg: 1-3 working days
Denmark, France, Swiss: 2-3 working days
United Kingdom, Ireland, Austria, Sweden: 2-4 working days
Spain, Poland, Italy, Czech Republic, Hongary, Norway, Finland: 3-5 working days

Rest of Europe normally takes 5 workings days or more.

Shipping Costs

The shipping costs will be calculated automatically when you fill in your address during the checkout. For The Netherlands this is €5,95, for Belgium it is €6,95 and Germany this is €7,95. These parcels will be shipped with Trunkrs or DPD and to Germany with DPD. Orders to the Netherlands and Belgium will get free shipping from €65,- and orders to Germany get free shipping from €75. Orders to Luxembourg and France get free shipping from €100.

For international orders, the shipping costs will be calculated in the checkout. For most European countries you will get the availability to choose free shipment for orders above €150 or €200. Here you can see the free shipping threshold per European country:

Free shipping from:

€65: The Netherlands & Belgium
€75: Germany
€100: France, Luxembourg
€150: United Kingdom, Spain, Italy, Austria, Czech Republic, Poland, Slovakia, Slovenia, Monaco
€200: Denmark, Finland, Sweden, Norway, Ireland, Hungary, Portugal, Latvia, Lithuania, Estonia, Romania, Malta, Switzerland, Bulgaria, Greece, Croatia

Pick up

Did you choose for ‘pick up’ when checking out? Please send us an email about when you would like to pick up the order and come by at the following address:

Heatsupply
Waardjesweg 69
5725 TB Asten
The Netherlands

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