Customer Service

Here you will find all the information about Heatsupply. When you still have some questions after reading the information below, just ask us via our contact form or send us a message on Facebook or Instagram.

Shipment

When ordered on working days before 16.00h, you will get next day delivery. This only goes for orders that will be shipped to The Netherlands or Belgium. Shipping to other countries in the EU may vary from 2 to 7 working days, depending on the distance. Every order comes with a Track&Trace number. Check your email box for that, sometimes our emails can even end up in your SPAM. If you need more information about shipping, just ask us.

EU-Shipping days (estimates)*

Belgium: 1 working day
Luxembourg: 1-2 working days
Germany, Denmark, France, Swiss: 2-3 working days
United Kingdom, Ireland, Austria, Sweden: 2-4 working days
Spain, Poland, Italy, Czech Republic, Hongary, Norway, Finland: 3-5 working days

Rest of Europe normally takes 5 workings days or more.

Shipping Costs

The shipping costs will be calculated automatically when you fill in your address during the checkout. For The Netherlands this is €5,95 and free when ordering above €100. For Belgium this is €7,95 and also free when ordering above €100.

For international orders, the shipping costs will be calculated in the checkout. For most European countries you will get the availability to choose free shipment for orders above €150. For some countries in Europe and all countries outside Europe this goes for orders above €200.

Pick up

Did you choose for ‘pick up’ when checking out? Please send us an email about when you would like to pick up the order and come by at the following address:

Heatsupply
Waardjesweg 69
5725 TB Asten
The Netherlands

Payment methods

Heatsupply supplies different payment methods. You can use iDeal, Bancontact/MisterCash, Paypal, credit card, etc.

Returning products

Not entirely satisfied with your product(s)? That’s a shame. You can return products up until 14 days after receiving the package. The products have to be unopened and undamaged. Please add the return form to the package and make sure the products are well protected.

Do you have a complaint? Please tell us.

Do you have a complaint, please send an email to the mail@heatsupply.nl or approach us via Facebook Messenger or Instagram DM. We will try our best to solve your problem.

*When ordered before 16.00h (CEST). No rights can be derived from these estimates, since we are dependent on Post NL (Netherlands) regarding shipping times.